Return & Refund Policy
Company Name:Tianjin Mengxiangjia Technology Co., Ltd.
Company Email:service@mevylora.com
At Mevylora™, customer satisfaction is very important to us. We want every purchase to feel simple and安心, which is why we provide a clear process for returns, exchanges, and refunds.
This Return & Refund Policy explains the conditions, procedures, and requirements for requesting assistance with your order.
1. Return Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following requirements:
• The product must be in its original condition
• The item must be unused and in a resalable state
• Original packaging should be included when possible
• Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. Requesting a Return
To begin a return request, please contact our customer support team:
Email:
service@mevylora.com
Before sending any item back, please wait for return approval and instructions from our team.
If your request is accepted:
• We will provide the necessary return instructions
• You will receive details regarding the return process
• Items sent without prior authorization may not be eligible for processing
For any return-related questions, our support team is always available to assist.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us review the situation efficiently, please provide:
• Order number
• Description of the issue
• Photos showing the condition of the item if applicable
We will review your request and work toward an appropriate solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
• Items that have been used or altered
• Customized or personalized products
• Products without original packaging when required
• Clearance or promotional items
• Gift cards
• Shipping fees already paid
If you are uncertain whether your order qualifies, please contact us before sending your item back.
5. Exchanges
If you would like to replace an item, the recommended process is:
-
Request a return for the original product
-
Wait for return approval and inspection
-
Place a new order for the replacement item
This allows us to process your replacement request more efficiently.
6. European Union Customer Rights
For orders delivered to customers within the European Union, applicable consumer regulations may provide a 14-day cancellation period.
During this period, customers may request a return without providing a specific reason, provided that:
• The product remains unused
• The item is returned in original condition
• Original packaging and purchase information are available
This right applies in addition to our standard return terms where required by law.
7. Refund Process
After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
• Refunds will be issued to the original payment method
• Processing may take up to 10 business days
• Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected processing period, please contact us:
8. Return Information
Please do not send items back before receiving return instructions from Mevylora™.
A return request must be approved first to ensure your package can be properly processed.
Company:
Tianjin Mengxiangjia Technology Co., Ltd.
Email:
service@mevylora.com
Thank you for choosing Mevylora™.
We appreciate your trust and are committed to providing a smooth and reliable shopping experience for every customer.