Shipping Policy

Company Name:Tianjin Mengxiangjia Technology Co., Ltd.
Company Email:service@mevylora.com

At Mevylora™, we understand that receiving your order is an important part of your shopping experience. We carefully manage every step from order preparation to delivery, ensuring your pet essentials arrive smoothly and efficiently.

This Shipping Policy explains our processing procedures, delivery expectations, tracking information, and related shipping details.

Our Shipping Approach

Mevylora™ is dedicated to providing thoughtfully designed pet products for modern families.

To offer a wider selection of products while maintaining efficient fulfillment, some orders may be shipped through trusted fulfillment partners and distribution locations.

This approach allows us to:

🐾 Provide carefully selected pet essentials for everyday lifestyles

📦 Maintain efficient order handling and reliable delivery processes

🏡 Bring practical and stylish pet products directly to customers’ homes

We appreciate your understanding as we work to create a simple and convenient shopping experience.

1. Order Processing & Shipping Fee

Every Mevylora™ order goes through a preparation process before shipment.

Order Processing Time:
Please allow 2–4 business days for order verification, preparation, quality inspection, and packaging.

Holiday & Peak Periods:
During busy seasons, promotions, or holidays, processing may require up to 5 business days.

Shipping Fee:
A standard flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Time

Delivery times may vary depending on destination, carrier availability, and local processing conditions.

Please note that these timeframes are estimates and do not represent guaranteed arrival dates.

We appreciate your patience while your order makes its way to you.

3. Tracking Your Order

Once your package has been shipped, a confirmation email containing tracking details will be sent to you.

Please keep in mind:

• Tracking information may require 1–3 business days to become active after shipment

• Temporary gaps in tracking updates may occur while your package is moving between facilities

• Your order may still be progressing normally even if tracking does not update immediately

4. International Shipping, Duties & Taxes

For international shipments, orders may be delivered under a DDU (Delivered Duty Unpaid) arrangement.

Customers are responsible for:

• Any applicable customs charges

• Import duties or local taxes required by their country

• Additional fees requested during customs processing

Mevylora™ is not responsible for delays caused by customs inspections, local regulations, or carrier-related clearance procedures.

5. Address Changes & Order Adjustments

We begin preparing orders shortly after purchase to ensure timely processing.

If you need to update your shipping details or request a cancellation, please contact us at:

service@mevylora.com

within 12 hours of completing your order.

After an order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing, Lost, or Damaged Packages

We want every customer to have a positive experience with Mevylora™.

Damaged Orders

If your package arrives with visible damage:

Please contact our support team within 72 hours of delivery and provide photos of the item and packaging. We will review your request and assist with an appropriate solution.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

We will work with you to resolve the issue and provide further assistance.

Thank you for choosing Mevylora™.
We appreciate your trust and are committed to delivering quality pet essentials with a smooth and reliable shopping experience.